https://www.hrafngin.com/home

WEBSITE POLICY

The term “Hrafn Gin”, “we”, “us” or “our” refers to the owner of this website, Raven Spirits Limited, whose registered office address is 2 Old Skene Road, Kingswells, Aberdeen, AB15 8QA. The term “you” or “your” refers to the user or viewer of this website.

Welcome,ginlover,andthankyouforaccessingwww.Hrafngin.com. These terms and conditions apply to you whilst accessing our website. If you disagree with any part of these terms and conditions, please do not use our website.

BASIS OF PROVISION OF WEBSITE

www.Hrafngin.com is a website operated by Wix on behalf of Raven Spirits Limited. Wix provide us with the online e-commerce platform that allow us to sell our products and services to you.

Whilst we aim to ensure the content of our website is accurate, this site and its content are provided on an “as is” basis and we cannot warrant the accuracy or completeness of the site. Nor can we guarantee that the site will operate error-free, uninterrupted, or free from bugs or computer viruses.

No warranty is given, express or implied, as to satisfactory quality, fitness for a particular purpose, non- infringement, compatibility, security, and accuracy. You are responsible for ensuring that any products, services, or information available through our website meets your specific requirements. Any reliance placed on information found on our website is done at your own risk.

LINKS TO THIRD PARTY WEBSITES

Our website may contain links to third party websites which are provided for your information. This does not mean we endorse those third-party websites, and we have no control over the content of them.

PRODUCT COLOURS AND IMAGES

Whilst we have made every effort to display accurate images of our products, these images are for illustrative purposes only. Due to limitations of browser software, photo and monitor/screen quality, the colour of goods or packaging may vary slightly from that shown on the website.

CHANGES TO WEBSITE

We may change or remove (temporarily or permanently) all or any part of our website without notice. We shall not be liable to you for any such changes or removals. We may change any designs or images on our website without prior notice.

INTELLECTUAL PROPERTY

All copyright, trademarks and all other intellectual property rights in our website and its content are owned by us or licensed to us, or otherwise used by us as permitted by law.

You may not use any part of the content of our website for commercial purposes without first obtaining a licence from us to do so or from others who own the relevant content. If you would like to use any part of the content of our website for commercial purposes, please contact us contact@Hrafngin.com.

We reserve the right to take legal action against anyone who infringes our intellectual property rights.

RESTRICTIONS ON THE USE OF OUR WEBSITE

You may not reproduce, transmit, licence, sell, publicly perform, distribute, adapt, translate modify, bundle, merge, share or otherwise make available to any person, or create derivative works of, all or any of the materials or content of this website, or use it for commercial purposes. By accessing this website, you agree that you will access the content solely for your own personal use.

You shall not express opinions on our website that are crude, racist, sexist, vulgar or otherwise offensive or defamatory. We reserve the right to monitor use of our website and to remove any content which, in our sole discretion, offensive, illegal, or otherwise in breach of these terms and conditions.

You must not misuse our website by knowingly introducing bugs, viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. Nor may you attempt to gain unauthorised access to our web- site, the server on which it is stored, or any server, computer or database connected to our website.

If we believe that you have breached these terms and conditions, we may restrict, suspend, or terminate your access to our website.

CHANGES TO THIS POLICY

From time to time, we may make changes to this policy, and if we do, we will upload an updated version onto our web- site, so you will always be aware of the terms and conditions that govern the sale and return of our products. It is your responsibility to review this page periodically for updates. Any changes will take effect immediately they are posted on our website.

GOVERNING LAW

These terms and conditions shall be governed by and interpreted in accordance with the laws of Scotland, and you hereby submit to the exclusive jurisdiction of the Scottish courts.

CONSUMER RIGHTS

None of these terms and conditions affects your statutory consumer rights.

PRIVACY AND COOKIES POLICY

Here at Hrafn Gin, we take the privacy of our customers very seriously, and take all reasonable precautions to protect their personal data to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed. We want you, our customers to know how we treat information about you that we receive through this website. Any information we obtain about you through our website is processed in accordance with the Data Protection Act 1998.

We will never sell your personal information. We will not pass it on to third parties, unless you give us your permission to do so, if we are placed under a legal obligation to disclose it, or if you violate any of our terms and conditions. If required, we may exchange information with other companies and organisations in order to prevent fraud and protect against credit risk.

Unfortunately, the transmission of information via the internet is never 100% secure. We will do our best to protect your personal information, but any transmission of your data to our website is at your own risk.

WHAT INFORMATION DO WE COLLECT ABOUT OUR CUSTOMERS?

We collect personal details which you provide us with and also site usage information from session cookies and log files. Site usage information allows us to record visitors to our website, see how they use it and which pages they visit. This helps us to make improvements to our website.

When you visit our website, we send you a cookie. Not the edible variety unfortunately, but an electronic one instead. A cookie is a snippet of text-based information that our website transfers to the cookie file of the browser on your computer’s hard disc. This allows our website to remember who you are and to keep track of what you have in your shopping basket. This helps us to improve the services we provide to you. We will not use cookies to obtain personally identifiable information about you.

To purchase products on our website, you will need cookies enabled, otherwise some areas of our website will not be accessible or may not function properly. We only use session cookies on our website, which are temporary cookies that are deleted when you close down your browser

We have relationships with carefully selected suppliers who may also set cookies during your visit to our website. Cookies set by websites other than www.Hrafngin.com are known as third party cookies.

You can enable or disable cookies at any time by changing the settings in your browser. The Help function in your brows- er should tell you how to do this, or you can visit www.aboutcookies.org for further information.

WHAT DO WE USE PERSONAL INFORMATION FOR?

We collect personal information in order to process your online order (e.g., name, address, email address, phone number, IP address) and to enable us to keep in touch with you and tell you about our products and services and any special offers or promotions we may be running. Every email we send you allows you to opt out of future communications should you wish to do so. We may also use your personal information for internal analysis and research and to track how visitors use our website.

When you visit our website or provide us with personal information in order to buy our products, it is implied that you consent to and accept the terms of this policy.

THIRD PARTY SERVICES

Our store is hosted by Wix, who are based in the United States. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall. Our payment gateway is Stripe, who are also based in the United States. If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that, your purchase transaction information is deleted.

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the UK and your transaction is processed by a payment gate- way located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy and Cookies Policy or our Use of Website Policy.

Our store uses Google Analytics to help us learn about who visits our website and what pages are being looked at.

RIGHT TO REQUEST INFORMATION

You have the right to request a copy of any personal data held by Hrafn Gin in order to check its accuracy or to ask us to correct, amend or delete any personal information we have about you. If you wish to do this, please write to us at Raven Spirits Limited, 2 Old Skene Road, Kingswells, Aberdeen, AB15 8QA marking your letter for the attention of the Legal Director and explaining that you have a legitimate interest in the personal data maintained by us about you. Alternatively, you can email us at info@Hrafngin.com. Any data subject access request may be subject to a fee of £10 to cover our costs.

CHANGES TO THIS POLICY

From time to time, we may make changes to this policy, and if we do, we will upload an updated version onto our website, so you will always be aware of what information we collect and how we use it and under what circumstances (if any) we will share it with third parties. It is your responsibility to review this page periodically for updates. Any changes will take effect immediately they are posted on our website.

GOVERNING LAW

These terms and conditions shall be governed by and interpreted in accordance with the laws of Scotland, and you hereby submit to the exclusive jurisdiction of the Scottish courts.

CONSUMER RIGHTS

None of these terms and conditions affects your statutory consumer rights.

SALES, DELIVERY AND RETURNS POLICY

PAYMENT

Payment can be made online by debit or credit card. All payments must be in GBP (Great British Pound). Our accepted payment methods are VISA, Mastercard, American Express, Apple Pay and Android Pay. Our online store is hosted by Wix, and our payments are facilitated by Stripe. They provide us with the online e-commerce platforms that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. Your payment is encrypted and handled using HTTPS protocols by Stripe and We do not store your financial details on our website.

PRICES

All prices are in GBP and are as stated on our website. Prices are inclusive of VAT, but exclusive of delivery costs. We reserve the right to alter the prices of our products at any time without prior notice.

AVAILABILITY

Although we endeavour to keep sufficient stocks of our products to meet demand, all of our products are subject to availability. If an item is out of stock, we will let you know within 2 working days of receiving your order. We will advise you as to when we expect the item to be back in stock and will prioritise your order as soon as stocks are replenished.

DELIVERY

POSTAGE AND DELIVERY

We will only deliver goods to the address which is linked to your payment method. Our standard Postage and Packaging is FREE for all orders.

We are unable to guarantee next day delivery. We do not currently ship out with the UK. Nor are we able to ship to PO boxes.

We use Royal Mail as our standard delivery service. Orders will be sent by Royal Mail and will be dispatched within 1- 3 working days, unless otherwise stated. A signature from a person aged 18 years or over will be required on delivery. Couriers may request ID if they are in any doubt about the age of the person signing for the delivery. If appropriate ID cannot be produced, the courier will be unable to leave the order.

At certain times of the year e.g., Christmas and New Year, lead times for orders and despatch times may vary. Any seasonal variations will be highlighted on our website.

RESTRICTIONS

You must be of legal age in your country of residence in order to purchase alcoholic products from our website. By using our website, you confirm that you are at least 18 years of age and of legal drinking age in your country of residence. If you purchase alcoholic products as a gift, the recipient must also be at least 18 years of age and of legal drinking age in their country of residence. We reserve the right to refuse to sell our products and services to customers who do not meet this legal requirement.

Our products are intended for domestic and private use only. We accept no liability for any loss of profit or anticipated profit, loss of business, business interruption or loss of business opportunity that you may incur if you use our products for purposes other than domestic and private use. For trade enquiries, please contact us direct on contact@Hrafngin.com.

We accept no liability for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of goods or for items which may go missing in the post.

RETURNS

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs. If you wish to return the item(s) you have purchased (other than for damaged goods), if 14 working days have elapsed since you purchased the item(s), we will be unable to offer you a refund or exchange. In order to qualify for a refund or exchange, the item(s) you are returning must be unused, unopened, sealed and in the same condition that you received it. It must be in the original packaging. We will also require a proof of purchase. The item(s) should be returned to us at Raven Spirits Limited, Administration Office, Beech Cottage, Elphinstone Road, Inverurie, Aberdeenshire, AB51 3UR. Until such time as we receive return of the item(s), liability for loss or damage during transit is your responsibility.

DAMAGED OR MISSING GOODS

If all or any part of you order arrives in a damaged condition, you must notify us within 2 working days of delivery. You should return the damaged item(s) to us at Raven Spirits Limited, Administration Office, Beech Cottage, Elphinstone Road, Inverurie, Aberdeenshire, AB51 3UR. You will be responsible for the cost of posting the damaged item(s) back to us. If you receive a refund, the cost of return shipping to you will be deducted from your refund.

If the damage to the item(s) makes it unsafe for you to send it back, we will ask you to provide photographic evidence. No refunds can be processed without this photographic evidence. Once photographic evidence has been received, we will investigate the issue and notify you if your refund is approved or rejected. If your refund is approved, it will be processed as outlined below.

Unfortunately, we cannot accept any responsibility for missing items once a delivery has been signed for.

REFUNDS

Refunds will only be made to the original purchaser of items. If your refund is approved, we will apply a credit to your original method of payment.

If your refund is not received, you should check with your bank or credit card company in the first instance, as refund transactions often take time to process. If you have done all of this and have still not received your refund, please contact us at contact@Hrafngin.com.

CHANGES TO THIS POLICY

From time to time, we may make changes to this policy, and if we do, we will upload an updated version onto our website, so you will always be aware of the terms and conditions that govern the sale and return of our products. It is your responsibility to review this page periodically for updates. Any changes will take effect immediately they are posted on our website.

TERMS

GOVERNING LAW

These terms and conditions shall be governed by and interpreted in accordance with the laws of Scotland, and you hereby submit to the exclusive jurisdiction of the Scottish courts.

CONSUMER RIGHTS

None of these terms and conditions affects your statutory consumer rights.

WEBSITE POLICY

SALES POLICY